General Troubleshooting

General Troubleshooting

  1. Log out of WordPress, then login again to refresh your session (you must have the Administrator role)
  2. Go to Settings > Permalinks, ensure Post Name is selected, then click Save (whether you changed anything or not).
  3. Go to Appearance > Themes and ensure the Hello Elementor theme is installed and active. Other themes may work with Envato Template Kits, but should be activated later once the kit and templates are installed successfully to avoid potential conflicts.
  4. Go to Plugins and deactivate all plugins other than Elementor/Elementor Pro and the Envato Elements plugin
  5. Ensure all updates are run if pending.
  6. Go to Elementor > Settings and click the Features tab. 
    • Under Ongoing Experiments, set all items to Inactive. 
    • Under Stable Features, ensure Flexbox Container is Active and Build with AI is Inactive (unless you specifically pay for this feature)
  7. Go to Tools > System Health. If it is anything but Good or you see REST API errors, you must resolve noted issues before continuing. 
  8. Check PHP:

Please ensure your server is optimized for WordPress. You may compare the values listed under Elementor > System Info with the following to determine where changes are needed. 

PHP Version: PHP Version should be 8.1 as of WordPress version 6.2

  • PHP Memory Limit: 256MB minimum
  • PHP Max Input Vars: 1000 minimum - 3000 for WooCommerce
  • PHP Max Post Size: 128MB minimum
  • Max Upload Size: 64MB - values below 10 typically result in invalid file or image transfer errors, values below 50 will disallow most website image loads or any WordPress Theme upload
  • 'open_basedir' should be disabled
  • set 'allow_url_fopen' to 'ON'

Your host should be equipped to troubleshoot and fix the issue by checking your server error logs.  They may review WordPress requirements here: https://wordpress.org/about/requirements/ and https://elementor.com/help/requirements/


Finally, ensure you are installing an Elementor Template Kit file following the correct steps using the Envato Elements plugin for WordPress.

  • Do not install kits through the Elementor builder Envato button
  • Do not attempt to install WordPress Themes, plugins or other template types using the Envato Elements plugin
  • Do not install Elementor kits from non-Envato sources using the Envato Elements plugin
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